Terms and Conditions

Last updated: May 24, 2025

Please read these Terms and Conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined under the following conditions. The following definitions shall apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

  • Company (referred to as “we”, “us” or “our”) means the Sydney-based cleaning service operator providing residential and commercial cleaning services.
  • Service refers to the cleaning services offered by the Company through this Website or directly via bookings.
  • Website refers to the Company’s website, accessible from [YourWebsiteURL].
  • You means the individual or entity accessing or using the Service.

Acknowledgement

These Terms and Conditions govern the use of our Service and form a binding agreement between You and the Company. By accessing or using our Service, You agree to comply with and be bound by these Terms.

If You disagree with any part of the Terms, You may not access or use our Service.

Bookings and Cancellations

  • All service bookings must be made through our official Website, contact form, or phone number.
  • Cancellations or rescheduling must be requested at least 24 hours in advance. Late cancellations may incur a fee up to 50% of the service charge.
  • If we are unable to access the property at the agreed time, a call-out fee may apply.

Service Conditions

  • You are responsible for providing safe access to the premises and notifying us of any specific instructions or concerns (e.g. pets, alarm systems).
  • We reserve the right to refuse service if unsafe or unsanitary conditions pose a risk to staff health and safety.
  • Our cleaners will use reasonable care and appropriate methods to clean as requested, but we do not guarantee permanent stain removal or 100% sanitation of all surfaces.

Pricing and Payments

  • All prices quoted are in AUD and include GST unless otherwise stated.
  • Final pricing may vary based on the actual condition and size of the premises.
  • Payment is due upon completion of service unless prior arrangements are made.

Liability and Insurance

  • We are fully insured for public liability. Any accidental damage caused by our staff must be reported within 24 hours.
  • The Company is not liable for pre-existing damage, poor structural conditions, or deterioration due to age or lack of maintenance.
  • Our insurance does not cover damage caused by faulty fixtures or infrastructure.

Limitation of Liability

To the maximum extent permitted by Australian law, the Company shall not be liable for indirect, incidental, or consequential damages arising from use of the Service.

”AS IS” and Availability Disclaimer

Our Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted or error-free, and we are not responsible for delays due to weather, traffic, illness, or events beyond our control.

Changes to These Terms and Conditions

We may update these Terms from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email or website notice. Continued use of the Service after changes constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of NSW.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us: